{"xsrfToken":"652f504ef6f2ea8fb62352d2480dcaac199c2596_lout","branding":{"id":"15","key":"btsd","name":"CIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/15","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#01273b","headerLinkHoverBGColor":"#01273b","headerBadgeColor":"#01273b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Service Center Links","userInitialAnnouncementMessageWiki":"<p><a href=\"https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Use the Service Center</a> <b>|</b> <a href=\"https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Open Requests</a></p>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","announcementHeader":"Service Center Links","announcementMessage":"[How to Use the Service Center|https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide] *|* [My Open Requests|https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0dd047ab-0f87-4c37-bcc2-499cc4748b8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZDA0N2FiLTBmODctNGMzNy1iY2MyLTQ5OWNjNDc0OGI4ZSI6WyJyZWFkIl19LCJleHAiOjE3MzI0NDE0OTcsIm5iZiI6MTczMjQ0MDg5N30.QsEfXT4CQ6HSZChabfufDcTCaNS4-05f_J7LYP1JILE&client=cd42768e-8b80-43f7-9462-643d558dc04b&height=300&mode=fit","bannerMediaApiFileId":"0dd047ab-0f87-4c37-bcc2-499cc4748b8e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"15","key":"btsd","projectId":10086,"serviceDeskId":15,"name":"CIS Support Portal","description":"<p>Use this page to submit CIS Product Technical Support, CIS Benchmarks™ Certification or CIS SecureSuite® Account questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"145","name":"CIS Benchmarks™ Certification","descriptionHtml":"","callToAction":"CIS Benchmarks™ Certification","introHtml":"","icon":10829,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10829","groups":[35],"key":""},{"id":"220","name":"CIS Product FER (Feature Enhancement Request)","descriptionHtml":"","callToAction":"CIS Product FER (Feature Enhancement Request)","introHtml":"","icon":10834,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[35],"key":""},{"id":"144","name":"CIS Product Technical Support","descriptionHtml":"","callToAction":"CIS Product Technical Support","introHtml":"","icon":10828,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[35],"key":""},{"id":"143","name":"CIS SecureSuite Account Question","descriptionHtml":"","callToAction":"CIS SecureSuite Account Question","introHtml":"","icon":10827,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[35],"key":""},{"id":"235","name":"Hidden but allows email so do not delete!","descriptionHtml":"","callToAction":"Hidden but allows email so do not delete!","introHtml":"","icon":10458,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"297","name":"Mis-Dis-Information Portal","descriptionHtml":"","callToAction":"Mis-Dis-Information Portal","introHtml":"","icon":10458,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[145,144,143,220]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"System Confluence","appLinkUrl":"https://cisecurity.atlassian.net/wiki","spaceKey":"SCFKB","spaceName":"SBP Customer Facing Knowledge Base","spaceUrl":"https://cisecurity.atlassian.net/wiki/spaces/SCFKB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":15,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Updates to SecureSuite License","userLanguageMessageWiki":"<p>Current Members utilizing a downloaded CIS SecureSuite Member License on or after November 17, 2023 must pair this with an updated tool.<br> Members with existing tools and existing CIS SecureSuite Member License have no changes at this time.<br> Tools released after April 1, 2024 must be utilized with a newly downloaded CIS SecureSuite Member License <a href=\"https://cisecurity.atlassian.net/l/cp/fjTkwu1H\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to learn more</a></p>","defaultLanguageHeader":"Updates to SecureSuite License","defaultLanguageMessage":"Current Members utilizing a downloaded CIS SecureSuite Member License on or after November 17, 2023 must pair this with an updated tool.\nMembers with existing tools and existing CIS SecureSuite Member License have no changes at this time.\nTools released after April 1, 2024 must be utilized with a newly downloaded CIS SecureSuite Member License [Click here to learn more|https://cisecurity.atlassian.net/l/cp/fjTkwu1H]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI0NDIwOTcsIm5iZiI6MTczMjQ0MDg5N30.eVis8U1klbHOypMkGJwi02ebQtgJcXqpWv-li2zJUR8","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20}},"kbPage":{"id":2443935833,"title":"Hardened Image Trouble","url":"https://cisecurity.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2443935833","space":{"key":"SCFKB","name":"SBP Customer Facing Knowledge Base","id":276201748},"serviceDeskIds":[15],"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","idInString":"2443935833","projects":[{"projectId":10086,"serviceDeskId":15,"portalId":15}]}}