{"xsrfToken":"8988b1b3005cbb2df64ddd21635a689df17b1390_lout","branding":{"id":"15","key":"btsd","name":"CIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/15","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#01273b","headerLinkHoverBGColor":"#01273b","headerBadgeColor":"#01273b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Service Center Links","userInitialAnnouncementMessageWiki":"<p><a href=\"https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to Use the Service Center</a> <b>|</b> <a href=\"https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&amp;statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My Open Requests</a></p>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","announcementHeader":"Service Center Links","announcementMessage":"[How to Use the Service Center|https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide] *|* [My Open Requests|https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0dd047ab-0f87-4c37-bcc2-499cc4748b8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZDA0N2FiLTBmODctNGMzNy1iY2MyLTQ5OWNjNDc0OGI4ZSI6WyJyZWFkIl19LCJleHAiOjE3Mzc0MzMzMjYsIm5iZiI6MTczNzQzMjcyNn0.1tXjMtBbx0Y4wT41QU1DsXkQOhh2UJkmc9qi9WoYedU&client=cd42768e-8b80-43f7-9462-643d558dc04b&height=300&mode=fit","bannerMediaApiFileId":"0dd047ab-0f87-4c37-bcc2-499cc4748b8e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"btsd","projectId":10086,"serviceDeskId":15,"name":"CIS Support Portal","description":"<p>Use this page to submit CIS Product Technical Support, CIS Benchmarks™ Certification or CIS SecureSuite® Account questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"145","name":"CIS Benchmarks™ Certification","descriptionHtml":"","callToAction":"CIS Benchmarks™ Certification","introHtml":"","icon":10829,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10829","groups":[35],"key":""},{"id":"220","name":"CIS Product FER (Feature Enhancement Request)","descriptionHtml":"","callToAction":"CIS Product FER (Feature Enhancement Request)","introHtml":"","icon":10834,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[35],"key":""},{"id":"144","name":"CIS Product Technical Support","descriptionHtml":"","callToAction":"CIS Product Technical Support","introHtml":"","icon":10828,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[35],"key":""},{"id":"143","name":"CIS SecureSuite Account Question","descriptionHtml":"","callToAction":"CIS SecureSuite Account Question","introHtml":"","icon":10827,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[35],"key":""},{"id":"235","name":"Hidden but allows email so do not delete!","descriptionHtml":"","callToAction":"Hidden but allows email so do not delete!","introHtml":"","icon":10458,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"297","name":"Mis-Dis-Information Portal","descriptionHtml":"","callToAction":"Mis-Dis-Information Portal","introHtml":"","icon":10458,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[145,144,143,220]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"System Confluence","appLinkUrl":"https://cisecurity.atlassian.net/wiki","spaceKey":"SCFKB","spaceName":"SBP Customer Facing Knowledge Base","spaceUrl":"https://cisecurity.atlassian.net/wiki/spaces/SCFKB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":15,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0MzM5MjYsIm5iZiI6MTczNzQzMjcyNn0.2PrQhjPF7CAtPmfYkPlror0c6fWJO_qAnJOY9a6FXb0","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20}},"kbPage":{"id":820511646,"title":"How are CIS CSAT scoring categories defined?","url":"https://cisecurity.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/820511646","space":{"key":"SCFKB","name":"SBP Customer Facing Knowledge Base","id":276201748},"serviceDeskIds":[15],"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","idInString":"820511646","projects":[{"projectId":10086,"serviceDeskId":15,"portalId":15}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cisecurity","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8988b1b3005cbb2df64ddd21635a689df17b1390_lout","baseUrl":"https://cisecurity.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cisecurity.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cd42768e-8b80-43f7-9462-643d558dc04b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"367e91a29d1c43b59832bbf5d66965c8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}