{"xsrfToken":"5d75456f3017fd1deb16f418adaf146ca11f125e_lout","branding":{"id":"15","key":"btsd","name":"CIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/15","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#01273b","headerLinkHoverBGColor":"#01273b","headerBadgeColor":"#01273b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Service Center Links","userInitialAnnouncementMessageWiki":"<p><a href=\"https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to Use the Service Center</a> <b>|</b> <a href=\"https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My Open Requests</a></p>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","announcementHeader":"Service Center Links","announcementMessage":"[How to Use the Service Center|https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide] *|* [My Open Requests|https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0dd047ab-0f87-4c37-bcc2-499cc4748b8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZDA0N2FiLTBmODctNGMzNy1iY2MyLTQ5OWNjNDc0OGI4ZSI6WyJyZWFkIl19LCJleHAiOjE3NDcxNzk0NzksIm5iZiI6MTc0NzE3ODg3OX0.y3RmhhAPNYrmK9t3Eh3kTpjW8879oTfeBIcMgyqlyGY&client=cd42768e-8b80-43f7-9462-643d558dc04b&height=300&mode=fit","bannerMediaApiFileId":"0dd047ab-0f87-4c37-bcc2-499cc4748b8e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"btsd","projectId":10086,"serviceDeskId":15,"name":"CIS Support Portal","description":"<p>Use this page to submit CIS Product Technical Support, CIS Benchmarks™ Certification or CIS SecureSuite® Account questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"145","name":"CIS Benchmarks™ Certification","descriptionHtml":"","callToAction":"CIS Benchmarks™ Certification","introHtml":"","icon":10829,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10829","groups":[35],"key":""},{"id":"220","name":"CIS Product FER (Feature Enhancement Request)","descriptionHtml":"","callToAction":"CIS Product FER (Feature Enhancement Request)","introHtml":"","icon":10834,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[35],"key":""},{"id":"144","name":"CIS Product Technical Support","descriptionHtml":"","callToAction":"CIS Product Technical Support","introHtml":"","icon":10828,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[35],"key":""},{"id":"143","name":"CIS SecureSuite Account Question","descriptionHtml":"","callToAction":"CIS SecureSuite Account Question","introHtml":"","icon":10827,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[35],"key":""},{"id":"235","name":"Hidden but allows email so do not delete!","descriptionHtml":"","callToAction":"Hidden but allows email so do not delete!","introHtml":"","icon":10458,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"297","name":"Mis-Dis-Information Portal","descriptionHtml":"","callToAction":"Mis-Dis-Information Portal","introHtml":"","icon":10458,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[145,144,143,220]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"System Confluence","appLinkUrl":"https://cisecurity.atlassian.net/wiki","spaceKey":"SCFKB","spaceName":"SBP Customer Facing Knowledge Base","spaceUrl":"https://cisecurity.atlassian.net/wiki/spaces/SCFKB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":15,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Issue with CIS-CAT Assessment of Windows 10 and 11 systems","userLanguageMessageWiki":"<p>A recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor. <br> Please see this <a href=\"https://cisecurity.atlassian.net/wiki/x/GIAw8g\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">KB article </a> for more information and the fix</p>","defaultLanguageHeader":"Issue with CIS-CAT Assessment of Windows 10 and 11 systems","defaultLanguageMessage":"A recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor. \nPlease see this [KB article | https://cisecurity.atlassian.net/wiki/x/GIAw8g] for more information and the fix","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxODAwNzksIm5iZiI6MTc0NzE3ODg3OX0.moa_PTJNrcPaP6xA_BJXrL79a9nIdD46lVwkqXPhR6E","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e90e9f2a-47d9-45b1-889d-c6f64dc79b74","name":"CSAT FAQ's","description":"A list of common FAQ's for the Hosted and Pro versions of the CIS Controls Self Assessment Tool","categoryUrl":"https://cisecurity.atlassian.net/servicedesk/customer/portal/15/topic/e90e9f2a-47d9-45b1-889d-c6f64dc79b74","createdAt":"1617379162444"},{"id":"c988b8b5-1684-4de6-8355-22cb4527d1df","name":"Secure Suite account questions","description":"KB Articles available in the CIS Secure Suite Account Question request type","categoryUrl":"https://cisecurity.atlassian.net/servicedesk/customer/portal/15/topic/c988b8b5-1684-4de6-8355-22cb4527d1df","lastUpdated":"1736972074297","createdAt":"1611677203306"},{"id":"3e1e33ec-dfa1-4b4c-aacd-5539c00502af","name":"Central Support","description":"These are KnowledgeBase articles which have some commonly asked questions along with answers. \n","categoryUrl":"https://cisecurity.atlassian.net/servicedesk/customer/portal/15/topic/3e1e33ec-dfa1-4b4c-aacd-5539c00502af","lastUpdated":"1736972049038","createdAt":"1736971946775"}]}},"reqCreate":{"id":145,"projectId":10086,"form":{"name":"CIS Benchmarks™ Certification","descriptionHtml":"","callToAction":"CIS Benchmarks™ Certification","intro":"","instructions":"","icon":10829,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10829","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10872","fieldConfigId":"11456","label":"Certification Request Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"28099","label":"Certification","selected":false,"children":[]},{"value":"28100","label":"Re-Certification","selected":false,"children":[]},{"value":"30892","label":"Update to Certification List","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10871","fieldConfigId":"11453","label":"Certification Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"28096","label":"Assessment","selected":false,"children":[]},{"value":"28097","label":"Configuration","selected":false,"children":[]},{"value":"28098","label":"Remediation","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10114","fieldConfigId":"10297","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10121","fieldConfigId":"10304","label":"Tool Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10122","fieldConfigId":"10305","label":"Tool Version","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10123","fieldConfigId":"10306","label":"Benchmark","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10112","fieldConfigId":"10295","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10113","fieldConfigId":"10296","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10142","fieldConfigId":"10336","label":"Business Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/145","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/145","calendarParams":{"firstDay":0,"date":"2025-05-13T19:27:59-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"System Confluence","appLinkUrl":"https://cisecurity.atlassian.net/wiki","spaceKey":"SCFKB","spaceName":"SBP Customer Facing Knowledge Base","spaceUrl":"https://cisecurity.atlassian.net/wiki/spaces/SCFKB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":15,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxODAwNzksIm5iZiI6MTc0NzE3ODg3OX0.moa_PTJNrcPaP6xA_BJXrL79a9nIdD46lVwkqXPhR6E","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}