Product Name
CIS-CAT Pro Dashboard
Product Version
All
Date
Problem
| Info |
|---|
I am having issues with my SMTP configuration. |
Solution
A few things to check are:
Check your SMTP server details. This is an extremely common mistake: you may have set up your mail client with the wrong SMTP parameters. To find out yours, please refer to this list of the most common ones or ask directly your provider.
Verify all usernames and passwords. Another small mistake that happens usually, so doublecheck your login details.
Check your SMTP server connection. Now this is trickier: even Even if your SMTP details are correct, the server itself can be down or not functioning for some reason. Here’s a list of all the SMTP error codes to get your bearings; https://www.serversmtp.com/smtp-error/
Control your antivirus or firewall settings. Sometimes an outgoing mail server can conflict with the computer’s protection systems. So verify that your firewall or antivirus are not blocking it, setting up a proper exception rule.
Change your SMTP port. Your ISP may be blocking the current port you are using. Try a different port to see if that fix’s the issue.
If everything looks okay and those troubleshooting steps don’t do the trick, then please follow the steps in this support article to gather Diagnostic information to troubleshoot CIS-CAT Pro Dashboard issues
| Note |
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Please be sure to include the ccpd-config.yml file that contains your SMTP configuration. |
Keywords; SMTP
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