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Product Name

CIS-CAT Pro Dashboard

Product Version

v3

Date

16 Dec 2022

Problem

Info
These are the steps to gather diagnostic information to help troubleshoot CIS-CAT Pro Dashboard v3 issues.

Please For Windows systems, please compress and attach the following to your ticket:

From the \Program Files\CCPD directory
- The ccpd-config.yml - located at \CCPD\conf (feel free to obfuscate any passwords or IP's in this file before sending it to CIS)
- The ciscatpro.log file - located at \CCPD\logs\ccpdlogs (** see note below)
Screen shots illustrating the problem and/or exact steps to reproduce
If there is an upload problem with a CIS-CAT Pro Assessor assessment result, please attach a copy of the ARF.XML file you are uploading so we can try to reproduce the issue

For Linux systems, please please compress and attach the following to your ticket:

From the /usr/local/CCPD directory
- The ccpd-config.yml - located at /conf (feel free to obfuscate any passwords or IP's in this file before sending it to CIS)
- The ciscatpro.log file - located at /logs/ccpdlogs (** see note below)

Note

** To make sure you capture the most recent information in ciscatpro.log, it is suggested that you:

Stop the CIS-CAT Pro Dashboard service using the Services Manager
Remove all log files from the \CCPD\logs\ccpdlogs directory
Restart the CIS-CAT Pro Dashboard service (it can take a few minutes for the service to restart)
Recreate the problem you are seeing in Dashboard
Zip up the fresh log from the \CCPD\logs\ccpdlogs directory

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