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Problem

Solution

Overview

• CSAT Pro utilizes the Grails mail plugin for email communication

• The plugin assumes an unsecured mail server configured at localhost on port 25 by default. (is this why username and password seems to be optional?)

• (From https://csat-pro.docs.cisecurity.org/en/stable/source/CSAT%20Pro%20Deployment/#email-configuration, but we’re skeptical about Gmail) Numerous SMTP services exist, such as Gmail, Hotmail, Amazon SES, or in-house SMTP services available through corporate emailing technologies, such as Exchange. CIS CSAT Pro can support these SMTP servers, as long as the connection information entered below is correct.

• Some configuration setting recommendations for certain webmail providers may be prepopulated in the Advanced Mail Settings;

Requirements

• Must be able to connect to and utilize a valid SMTP server in order to send email messages

• SMTPS port 587 - is it compatible?

Solution

The first opportunity that users have to configure email is when running the CSAT Pro installer.

Image Added

1. simple self contained steps

2. add illustrations as needed

3. stick to 3-5 steps

Troubleshooting

If you have configured email in one of the two ways mentioned above, but you are still not receiving emails, then please send us your csat-config.yml file. Please see the resources for further assistance:

• https://cisecurity.atlassian.net/servicedesk/customer/portal/15/article/2457927714

• https://cisecurity.atlassian.net/servicedesk/customer/portal/15/article/2110914728

• https://csat-pro.docs.cisecurity.org/en/stable/source/CSAT%20Pro%20Deployment/#email-configuration

Keywords; CSAT Pro email configuration SMTP

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