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Problem

Overview

• CSAT Pro utilizes the Grails mail plugin for email communication

• The plugin assumes an unsecured mail server configured at localhost on port 25 by default. (is this why username and password seems to be optional?)

• (From https://csat-pro.docs.cisecurity.org/en/stable/source/CSAT%20Pro%20Deployment/#email-configuration, but we’re skeptical about Gmail) Numerous SMTP services exist, such as Gmail, Hotmail, Amazon SES, or in-house SMTP services available through corporate emailing technologies, such as Exchange. CIS CSAT Pro can support these SMTP servers, as long as the connection information entered below is correct.

• Some configuration setting recommendations for certain webmail providers may be prepopulated in the Advanced Mail Settings;?

Requirements

• Must be able to connect to and utilize a valid SMTP server in order to send email messages

• SMTPS port 587 - is it compatible?

Solution

The first opportunity that users have to configure email is when running the CSAT Pro installer.

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The required fields are Host/SMTP, Port, and Default Sender Email Address.

What use cases is username and password required - for SMTPS?

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1. simple self contained steps

2. add illustrations as needed

3. stick to 3-5 steps

Troubleshooting

If you have configured email in one of the two ways mentioned above, but you are still not receiving emails, then please send us your csat-config.yml file. Please see the resources for further assistance:

• https://cisecurity.atlassian.net/servicedesk/customer/portal/15/article/2457927714

• https://cisecurity.atlassian.net/servicedesk/customer/portal/15/article/2110914728

• https://csat-pro.docs.cisecurity.org/en/stable/source/CSAT%20Pro%20Deployment/#email-configuration

Keywords; CSAT Pro email configuration SMTP

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