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Product Name

CIS CSAT Pro - SecureSuite CIS Controls Self Assessment Tool

Product Version

v1.15.0+

Date

Use /date to insert current date



Problem

During the CSAT Pro installation on a Windows host, the following error is displayed during the Neo4j database service setup:

csat_import_fail.png

Following this error, the neo4j service is not present as expected in services.msc.

Solution

This error can be caused by an incorrect Java path environmental variable, such as from a partial uninstallation of a standalone JDK/JRE.

To verify that this is the case:

  • In an administrative cmd.exe or PowerShell prompt, navigate to the current CSAT Pro installation directory’s neo4j\bin folder:
    cd "C:\Program Files\CSAT_Pro\neo4j\bin"

  • Run the following command:
    neo4j install-service
    The example output below indicates that the default system path points to a nonexistent Java binary:

Code Block
C:\Program Files\CSAT_Pro\neo4j\bin>neo4j install-service
Invoke-Neo4j : Could not find java at "c:\Program Files\Java\jre1.8.0_202\bin\java.exe"

A quick remediation is to install installing a system-wide Java 8 or / 11 Java Runtime Environment (JRE), which will update the path to a valid instance of Java.

If you continue experiencing issues in deploying CSAT Pro, please open a case with our Product Support team at:

https://cisecurity.atlassian.net/servicedesk/customer/portal/15/group/35/create/144

Keywords; csat pro admin user java path neo4j

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Center for Internet Security®


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