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Product Name

CIS CSAT Pro - SecureSuite CIS Controls Self Assessment Tool

Product Version

v1.15.0+

DateUse /date to insert current date

Problem

During the a CSAT Pro installation on a Windows host, the following error is may be displayed during the Neo4j database service setup part of the deployment:

csat_import_fail.png

Following this error, the neo4j database service is not present as expected in services.msc.

Solution

This issue can occur if an incorrect Java path environmental variable is set, such as from a partial uninstallation of a standalone JDK/JRE or another application’s Java instance that was has since then been removed.

To verify that this is the case:

1

In an administrative cmd.exe or PowerShell prompt, navigate to the current CSAT Pro installation directory’s neo4j\bin folder

(which

. This directory will exist even if the

initial installation failed with the

above error

)

is encountered.

Using the default installation path:

Code Block
cd "C:\Program Files\CSAT_Pro\neo4j\bin"
2

Run the following command:
neo4j install-service
The example output below indicates that the default system path points to a nonexistent Java binary:

Code Block
C:\Program Files\CSAT_Pro\neo4j\bin>neo4j install-service
Invoke-Neo4j : Could not find java at "c:\Program Files\Java\jre1.8.0_202\bin\java.exe"

One quick remediation method A reliable resolution option is installing a system-wide Java 8 / 11 Runtime Environment (JRE), which will update the path to a new valid & CSAT Pro-compatible Java instance.

1

Uninstall any existing JRE/JDK

(if

on the system.

Note

Before carrying out this step, please verify that no other

tools or applications rely on

applications or services on this system are dependent on the presence of a specific Java version

)

.

2

Download and deploy the free Eclipse Temurin Java 11 JRE using the .msi Installer:
https://adoptium.net/temurin/releases/?variant=openjdk11&os=windows&arch=x64

temurin_jre.pngImage Added

During the installation,

check

enable the

“Add

"Add to

PATH”

PATH" and

“Set

"Set JAVA_HOME

variable”

variable" options:

temurin.pngImage Modified
This will ensure that a compatible system-wide JRE is present, in addition to the one bundled with CSAT Pro.
3

Uninstall the first failed CSAT Pro deployment using the following steps:
https://csat-pro.docs.cisecurity.org/en/stable/source/CSAT%20Pro%20Deployment/#uninstalling-cis-csat-pro

Skip the removal of the neo4j service (as it will not be present), and do not delete the newly set JAVA_HOME environment variable applied by the Eclipse Temurin setup.

4

Re-run the CSAT Pro installer to begin a new deployment.


The previously

failed

encountered error should now no longer occur, and the Neo4j database setup

should now

& user creation will then complete successfully.

If you continue experiencing issues in deploying installing CSAT Pro, please open create a case ticket with our CIS Product Support team at:
https://cisecurity.atlassian.net/servicedesk/customer/portal/15/group/35/create/144

Please include the following log files:

  • From your CSAT Pro installation directory (C:\Program Files\CSAT_Pro\ by default):

    • The \logs\csatlogs\csat.log file

    • The \conf\csat-config.yml file

Keywords; csat pro admin user java path neo4j

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Allan Cornwell

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