Product Name
CIS CSAT Pro - SecureSuite CIS Controls Self Assessment Tool
Product Version
v1.15.0+
Date
Problem
During a CSAT Pro installation on a Windows host, the following error may be displayed during the Neo4j database setup part of the deployment:
Following this error, the neo4j
database service is not present as expected in services.msc
.
Solution
This issue can occur if an incorrect Java path environmental variable is set, such as from a partial uninstallation of a standalone JDK/JRE or another application’s Java instance that has since been removed. Neo4j will attempt to use this system path over the JRE included with CSAT Pro, and consequently fail to start.
To verify that this is the case:
1 | In an administrative Using the default installation path:
| ||
2 | Run the following command:
|
A reliable resolution method is installing a system-wide Java 11 JRE, which will update the path to a new valid & CSAT Pro-compatible Java instance.
1 | Uninstall any existing JRE/JDK on the system.
| ||
2 | Download and deploy the free Eclipse Temurin Java 11 JRE using the During the installation, enable the | ||
3 | Uninstall the first failed CSAT Pro deployment using the following steps: Skip the removal of the | ||
4 | Re-run the CSAT Pro installer to begin a new deployment. The previously encountered error should now no longer occur, and the Neo4j database setup & user creation will then complete successfully. |
If you continue experiencing issues installing CSAT Pro, create a ticket with our CIS Product Support team at:
https://cisecurity.atlassian.net/servicedesk/customer/portal/15/group/35/create/144
Please include the following log files:
From your CSAT Pro installation directory (
C:\Program Files\CSAT_Pro\
by default):The
\logs\csatlogs\csat.log
fileThe
\conf\csat-config.yml
file
Keywords; csat pro admin user java path neo4j
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