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Problem

Solution

In this example, an 8 hour work day will be used as the session duration. Please see the steps below:

1. Navigate to C:\\Program Files\CSAT_Pro\conf

2. Open csat-config.yml

3. Find the server: array line:

   Code Block
   server: port: 443 ssl: {various ssl settings here}

4. To change the auto logout/timeout setting, add the following to the server section of the config file:

   Code Block
   servlet: session: timeout: number_of_seconds

5. Replace the number_of_seconds with your desired logout time. SoFor example, if you want to set it to 8 hours, the server section in your updated file will look something like:

   Code Block
   server: port: 443 ssl: {various ssl settings here} servlet: session: timeout: 28800

6. After updating the config file, restart your csat service for the changes to take effect.

Keywords; CSAT Pro login session duration

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