Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


*Need images attached*

Product Name

CIS-CAT Pro Assessor®

Product Version

v4.1+

Date



Problem

Info

I can run a successful Assessment using Assessor-CLI v4.+ but I am unable to run a successful Assessment using the Assessor v4 GUI. The GUI remains blank after selecting the desired Benchmark and Profile.

Solution

The problem likely lies in the location of your \Assessor-CLI Directory. White Spaces in the local file path can stop the GUI from successfully completing an Assessment - even if the application launches and you are able to select the desired Benchmark.

Warning

You cannot host the Assessor-CLI directory on a Network Share and use the GUI.

To resolve host locally:

  • Navigate to your \Assessor-CLI directory

  • If

    the

    directory is in a location with spaces in the file path, for example C:\Program Files
  • Move the \Assessor-CLI directory to a location with no Whitespaces in the File Path.

  • Launch the Executable Assessor

    GUI

    and move through the Assessment

    .

    Note

    If you have configuration files that have been modified to contain the File Path to Assessor-CLI, you will need to update those .config files accordingly

    Content by Label

    Filter by label (Content by label)
    showLabelsfalse
    showSpacefalse
    cqllabel in ( "sbp_fer" , "GUI" , "whitespace" )

    Copyright © 2020 2023

    Center for Internet Security®


    Page Properties
    hiddentrue

    Action

    Name(s)

    Date

    Linked ticket

    https://cisecurity.atlassian.net/browse/SUPPORT-10752

    https://cisecurity.atlassian.net/browse/

    Jira Legacy
    serverSystem JIRA
    serverIdb90ca2a8-9df7-3869-89db-c424866c1b16
    keySUPPORT-10752

    Jira Legacy
    serverSystem JIRA
    serverIdb90ca2a8-9df7-3869-89db-c424866c1b16
    keyCCPRO-7007

    Created by

    Amanda McGown

    Reviewed by

    Andrew Preston Amanda McGown Chris Boldiston Elizabeth Chaharyn Nick Romanzo

    Approved by

    Andrew Preston Amanda McGown Chris Boldiston Elizabeth Chaharyn Nick Romanzo

    Updated by:

    Amanda McGown removed whitespace error after Parami Swenson (Unlicensed) tested

    Remove by