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Overview

This guide will show how to install CSAT Pro on a Windows system using the installer.

Requirements

  • Download the CSAT Pro 64-bit Windows installer at CIS WorkBench: CSAT Pro Windows 64-bit.

  • Download Neo4j Community Edition 3.5.x here: https://neo4j.com/download-center/#community. Choose Community and scroll down to the correct version. Download and leave it zipped.

  • Download and unzip the license and configuration files from your organization’s WorkBench page. Please see the following link for details on how to download these files: https://csat.readthedocs.io/en/stable/source/CSAT%20Pro%20Deployment/#obtainingConfigFiles.

  • For installation in a Windows environment, PowerShell v2.0 or above must also be installed and added to the “Path” environment variable. This requirement is due to the fact that the CSAT Pro installer utilizes Neo4j's Admin utility during the installation process and it requires PowerShell to run in a Windows environment. See the following link for additional information related to this installation requirement: https://neo4j.com/docs/operations-manual/3.5/installation/windows/#powershell.

  • CSAT Pro officially supports the Google Chrome web browser. Other browsers can work, but may produce unexpected behavior.

  • If you are accessing CSAT Pro from a remote machine, you will likely need to include an inbound firewall rule for port 443 (for HTTPS) or port 8080 (for HTTP).

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To opt in to the Industry Average Service, port 8883 needs to be included as an outbound rule. Online license validation also occurs over port 8883, but this is not required if used in a non-internet connected environment.

Implementation Steps

  1. Extract the CSAT Pro bundle on the machine you are using to host CIS CSAT Pro.

  2. Execute the CIS CSAT Pro Installer (CSAT_Pro_windows-x64_Installer.exe) with administrative privileges.

  3. After selecting “Next” at the Welcome page, you will be directed to the “Select Destination Directory” page to select the destination directory of where CSAT Pro, Neo4j database, and the included version of Java, will be installed.

  4. On the “Select Configuration And License Directories” page, select the Integration Configuration file and the License Key file by browsing to their locations.

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From here, you can check out the User Guide on how to log in and use CSAT Pro.

Troubleshooting Information

Diagnostic/Debug information to troubleshoot CSAT Pro issues

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