Customer Support Customer Service Knowledge Base

Central Support

Central Support’s mission is to provide world-class customer service for all MS-ISAC members and CIS customers. Central Support is responsible for actioning Tier 1 issues and triage of escalations throughout CIS.

Contact Support

• Submit a Ticket

Albert Network Monitoring and Management

• Albert Overview

• Albert Data and Hardware

• Albert Services and Cost

• Albert Data and Information Sharing

Endpoint Security Services (ESS)

• ESS Overview

• ESS Spotlight: Add-On Module

• ESS Mobile: Add-on or Standalone Module

Indicator Sharing

• Real-Time Indicator Feeds

• Applications of the Indicator Sharing Feeds

• Intelligence Sources and Indicators

• Standard Feed Formats

• Getting Started With Indicator Sharing Feeds

Managed Security Services (MSS)

• How does MSS work?

MDBR

• Overview

• Registration

• Technical Support

NCSR

• NCSR Introduction Video

• NCSR FAQ

• NCSR One Page Overview

• NCSR General User Guide

Passive Monitoring

• Non-Portal Enrollment

• CIS Portal - IP Tables

• CIS Portal - Domain Tables

CIS Portal

• Organization Management

• Contact Management

• Resources

CIS WorkBench

• CIS WorkBench Introduction

• CIS Controls Resources

• CIS Critical Security Controls List

SecureSuite Resources

• Benchmarks