CSAT Pro Industry Average Service not connecting
- Nick Romanzo
- Amanda McGown
- Chris Boldiston
Owned by Nick Romanzo, created
Product Name
CIS CSAT Pro (SecureSuite Controls Self Assessment Tool)
Product Version
All
Date/
Feb 10, 2021
Problem
When I OPT IN for the Industry Average Service and click TEST it says "Industry Average Service is NOT connected."
Solution
The server that hosts CSAT Pro needs to have the outbound port 8883 opened in order to connect to the Industry Average service. Setup a rule in your firewall to allow port 8883 traffic.
PS C:\> Test-NetConnection -ComputerName ec2-18-233-255-8.compute-1.amazonaws.com -Port 8883
You may need to restart the CSAT_PRO Service
Keywords - v7 CSAT Industry Average Service