Diagnostic / debug information to troubleshoot CIS-CAT Pro Assessor v4 issues.
Product Name
CIS-CAT Pro Assessor
Product Version
v4.1.0+
Date
Apr 5, 2021
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I need to contact support, what files should I attach to my Support Ticket?
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If you are running the assessment from a CLI, add --info
to the end of your command when running a scan to generate verbose logs.
If you are running the assessment from the GUI, set the logging level to include INFO (the third option) to generate verbose logs:
Compress the verbose logs and send the following config and log files:
Please remove or rename existing log files, rerun a fresh scan, and attach the following files to ticket:
Local Assessment
Assessor-CLI & Assessor GUI log files from the ā/logsā directory
Location: /logs/assessor-cli.logĀ
Command line output
GUI Location: /logs/GUI_console_logs/batchlog
CLI: Please screenshot the command line output or if it is large, please copy/ paste and send it as a text attachment.
Assessor-CLI.bat/.sh [If modified in any manner]
assessor-cli.properties
Remote Assessment
Assessor log files from logs/directory
Location: /logs/assessor-cli.logĀ
Command line output
GUI Location: /logs/GUI_console_logs/batchlog
CLI: Please screenshot the command line output or if it is large, please copy/ paste and send it as a text attachment.
sessions.properties
Assessor-CLI.bat/.sh [If modified in any manner]
Centralized Assessment
In your cis-cat-centralized.bat/.sh or the cis-cat-centralized-ccpd.bat/.sh file add --info
to the following setting SET CISCAT_OPTS=-nrf -ui
. Then rerun the scan and compress and send the following config and log files:
cis-cat-centralized.bat/.sh or cis-cat-centralized-ccpd.bat/.sh
Assessor log files from logs/directory
GUI console logs
Location: /logs/GUI_console_logs/batchlog
assessor-cli.log
Location: /logs/assessor-cli.logĀ
Screenshot of Command line outputĀ for CLI
Example file locations:
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