CSAT Crashing due to Industry Average Service
Product Name
CIS CSAT Pro - SecureSuite CIS Controls Self Assessment Tool
Product Version
All
Date
Jun 8, 2022
Problem
CSAT Pro is not loading and I am getting multiple errors in the logs.
Solution
Look through the log file for an error similar to the one below:
07/06/2022 11:58:32.887 INFO org.cisecurity.dxl.industry.IndustryAverageServiceFacade - Submission Payload contains 3750 assessment sub-control submissions
07/06/2022 11:58:32.887 INFO org.cisecurity.dxl.industry.IndustryAverageServiceFacade - OnAssessmentSubControlValidationChange: Submitting (on-prem) Assessment Sub-Control Score
07/06/2022 11:58:32.887 INFO org.cisecurity.dxl.base.CsatDxlUtilities - [START] Request to Service Topic --> /cis/member/csat/industry/average/submit
07/06/2022 11:58:32.887 INFO org.cisecurity.dxl.base.CsatDxlUtilities - [START] Pinging Service Topic --> /cis/member/csat/industry/average/submit
07/06/2022 11:58:33.012 INFO org.cisecurity.dxl.base.CsatDxlUtilities - Fabric is connected
07/06/2022 11:58:33.012 INFO org.cisecurity.dxl.base.CsatDxlUtilities - Topic is /cis/member/csat/industry/average/submit
07/06/2022 11:58:33.012 INFO org.cisecurity.dxl.base.CsatDxlUtilities - Topic is listening.
07/06/2022 11:58:33.012 INFO org.cisecurity.dxl.base.CsatDxlUtilities - [ END ] Pinging Service Topic --> /cis/member/csat/industry/average/submit; Success --> true
07/06/2022 11:58:33.027 INFO org.cisecurity.dxl.base.CsatDxlUtilities - Invoking synchronous request
07/06/2022 11:58:33.074 ERROR com.opendxl.client.DxlClient - connectionLost: Connection lost, disconnection strategy will be invoked.If there are a large amount of assessment sub-control submissions, such as in line 1 above, please try the following the below steps. The below steps are temporarily preventing CSAT from being able to connect to the CIS services and then trying to start CSAT. If things are working, then we are re-connecting to the CIS services and opting back into the industry average service.
In the csat-config.yml file, modify the csat>integration>config file path to point to an invalid file path (e.g., slightly modify the path, so that CSAT won’t be able to find where the dxlclient.config file is located). This will prevent CSAT from being able to connect to CIS services, such as the industry average service.
Start CSAT and confirm whether or not it works.
If CSAT is now running, go to the System Integration page and opt out of the industry average service.
Stop CSAT
In the csat-config.yml file, modify the csat>integration>config file path to point to the correct path where the dxlclient.config file is located.
Start CSAT and confirm whether or not it works.
If CSAT is now running, go to the System Integration page and opt in to the industry average service and test that CSAT is connected to the service.
Keywords; CSAT Pro Not Loading Access
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