Who can I contact regarding changes to, or question about, my MDBR Service?
- Amanda McGown
Product Name
Malicious Domain Blocking and Reporting (MDBR)
Product Version
N/A
Date
Nov 20, 2024
Problem
Questions such as
“My known safe URL is blocked by MDBR, can we work on whitelisting this URL?”
”I need assistance with setting up the DNS forwarding on the local network and firewall”
Solution
Most of the information regarding MDBR can be found on CIS' Malicious Domain Blocking and Reporting (MDBR) FAQ page. If you still have questions, please see the contact options below:
Who do I contact for changes to my MDBR account?
For any post-approval changes to your MDBR account, please submit your changes to the following email addresses:
For False Positives - Contact: soc@cisecurity.org
For technical changes, IP address range, after setting up a dynamic DNS service, etc. – Contact: operationssupport@cisecurity.org
For address or personnel changes (phone numbers, emails, etc.) – Contact: info@cisecurity.org
For Unblock Requests - Contact: operationssupport@cisecurity.org or soc@cisecurity.org
Both teams can support this unblock action as a case is opened with Akamai - CIS' selected DNS vendor for the MDBR service. to review. Once we have a response from Akamai, this information is relayed to the customer by the team contacted.
Do not contact both teams, this will lead to delayed results.
Who do I contact if I have further questions?
Please reach out to info@cisecurity.org with any additional questions about the service.
Please reach out to operationssupport@cisecurity.org for technical questions.
For more details around CIS' Malicious Domain Blocking and Reporting (MDBR) Service, please see our Malicious Domain Blocking and Reporting (MDBR) FAQ
Keywords; MDBR contact SOC
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