CIS-CAT Pro Dashboard SMTP Configuration Troubleshooting

Product Name

CIS-CAT Pro Dashboard

Product Version

Version 3

Date

Aug 2, 2023

Problem

I am having issues with my SMTP configuration.

Review the example in the CIS-CAT documentation.

A few things to check are:

Check your SMTP server details. This is an extremely common mistake: you may have set up your mail client with the wrong SMTP parameters. To find out yours, please refer to this list of the most common ones or ask directly your provider.
Verify all usernames and passwords. Another small mistake that happens usually, so doublecheck your login details.
Check your SMTP server connection. Even if your SMTP details are correct, the server itself can be down or not functioning for some reason. Here’s a list of all the SMTP error codes to get your bearings; https://www.serversmtp.com/smtp-error/
Control your antivirus or firewall settings. Sometimes an outgoing mail server can conflict with the computer’s protection systems. So verify that your firewall or antivirus are not blocking it, setting up a proper exception rule.
Change your SMTP port. Your ISP may be blocking the current port you are using. Try a different port to see if that fix’s the issue.

If everything looks okay and those troubleshooting steps don’t do the trick, then please follow the steps in this support article to gather Diagnostic information to troubleshoot CIS-CAT Pro Dashboard issues

When submitting a support ticket, be sure to include the ccpd-config.yml file that contains your SMTP configuration.

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