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Problem

A new installation of CSAT Pro version 1.11 fails to validate the license files if they are located under C:\Users\ (such as C:\Users\tsmith\Downloads\). This results in the application stating that no license key has been provided:

Solution

For new v1.11 installations:

• Move the license files (license.xml and dxlclient.config) to a folder not located in the Users directory, such as C:\CIS\License.

• When running the CSAT Pro installer, provide this path on the license prompt window.
  

  

For existing v1.11 installations encountering this issue:

• Move the license files (license.xml and dxlclient.config) to a folder not located in the Users directory, such as C:\CIS Tools\License.

• Edit the (CSAT Pro directory)/\config/\csat-config.yml file with your preferred text editor.
  Update the values for the filepath: and config: properties to reflect the new path.
  Save the changes made to the file.
  

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• Restart the CSAT_Pro Windows service in services.msc. The license should now be detected properly.
  

  

Keywords;CSAT Pro License 1.11

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