Content Comparison

1. These links are helpful resources for information on Customer Support and Central Support’s Knowledge Base.

2. The Knowledge Base link is also available to you within each support request form.

3. You can choose from the following Support Request forms:

   • MS-ISAC Membership Management

   • Service Request

   • Maturity Services

   • Member Activities

   • Report a Bug

   • CIS Portal Support

   • Other

Under the Support Request forms names you will find a short description of what the support options are for each form.

Please make sure to read the descriptions to determine if you are selecting the best option for your request.

Use the “Other” Support Request for questions that may not fit into the other categories.

1. Under “What can we help you with?”, you will see the name of the Support Request form that you have selected. You can click the drop down to quickly switch between available Support Request forms if you determine you need a different Support Request form.

2. Any field with a red asterisk * is a required field. Failure to respond to any required fields will prevent you from submitting the form.

   1. Below the field names are descriptions to provide additional context. In some cases, the description may also appear below the field box.

   2. Please fill out the information required for email address (if you are logged in with your account, then this will be already filled in for you), and your Customer and Organization Information.

1. The Nature of Request area on each Support Request form is slightly different for each form. Select an option from the dropdown that most closely fits your support request purpose. Some drop downs will allow you to select multiple values.

2. Provide a brief Support Request Summary that describes our need for the “How can we support you?” field.

3. Please be as detailed as you can when you enter your Request Description. This will assist with quicker and smoother processing of your request.

4. Feel free to attach a file that may help us resolve your request more efficiently, in the Attachments area.

5. When you have filled out all required fields, please click the Send button.

You will receive an automated email from us confirming your support request has been received. If you do not have an Atlassian account login with us, you can just reply to this email with additional questions or comments.

For advanced functionality, and if you would like visibility to all of your support requests, historical and new, including status updates, please follow the instructions below on “How to Log into Atlassian”.

Once you have established a login, you can view your request's status, and add comments to your request after it has been submitted. Comments are your way to communicate with our support staff via the support request.

When a support agent adds an update comment to your request, you will also receive an email with the updated comment.