Product Name
CIS-CAT Pro Dashboard
Product Version
v3
Date
Problem
| Info |
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These are the steps to gather diagnostic information to help troubleshoot CIS-CAT Pro Dashboard v3 installation issues. |
Solution
For a Windows system, please compress and attach the following to your ticket:
From the (Dashboard 3 CIS-CAT Pro Dashboard Installer screen, click on the “Installer Logs” button to open the “Temp” folder that contains the installer log. It is named
i4j_log_CCPD_[20 digit number].
Click on the “Installer logs” button at the bottom:
The Administrator’s local temp directory will pop up and it contains the installer log, as seen below:
2. The ciscatpro.log file from the \(Dashboard v3 install directory)\CCPD\
logs\ccpdlogs directory.
| Info |
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The default Dashboard v3 install directory is |
3. The \[hostname].err file
(where [hostname] is the system name running the app
.From) from the \(Dashboard 3 install directory)\CCPD
stick to 3-5 steps
| Note |
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Highlight important information |
\mariaDB\server directory.
Summary
Send the following files:
i4j_log_CCPD_[20 digit number]ciscatpro.log\[hostname].err
Keywords; Dashboard v3 installation windows
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