Diagnostic/Debug information to troubleshoot CIS-CAT Pro Dashboard v3 installation issues on Windows systems

Problem

Solution

For a Windows system, please compress and attach the following to your ticket:

1. From the CIS-CAT Pro Dashboard Installer screen, click on the “Installer Logs” button to open the “Temp” folder that contains the installer log. It is named i4j_log_CCPD_[20 digit number].

Click on the “Installer logs” button at the bottom:

Open

The Administrator’s local temp directory will pop up and it contains the installer log, as seen below:

Open

2. The ciscatpro.log file from the \(Dashboard v3 install directory)\CCPD\logs\ccpdlogs directory.

3. The \[hostname].err file (where [hostname] is the system name running the app) from the \(Dashboard 3 install directory)\CCPD\mariaDB\server directory.

Summary

Send the following files:

1. i4j_log_CCPD_[20 digit number]

2. ciscatpro.log

3. \[hostname].err

Keywords; Dashboard v3 installation windows

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