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Product Name
CIS-CAT Pro Dashboard
Product Version
v3
Date
Problem
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These are the steps to gather diagnostic information to help troubleshoot CIS-CAT Pro Dashboard v3 installation issues. |
Solution
For a Linux system please compress and attach the following to your ticket:
From the CIS-CAT Pro Dashboard Installer screen, click on the “Installer Logs” button to open the “Temp” folder that contains the installer log. It is named
i4j_log_CCPD_[19 digit number]
Click on the “Installer logs” button at the bottom:
The local /tmp directory will pop up and it contains the installer log, as seen below:
2. The ciscatpro.log file from the /(Dashboard v3 install directory)/CCPD/logs/ccpdlogs directory
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The default Dashboard v3 install directory is |
3. The mariaDB service log. To generate the log, run the following command
sudo journalctl -u mariadb --no-pager > mariadb-service.txt
This will write all the entries to a file called mariadb-service.txt in your current directory, which is the file to send to CIS Product Support.
Summary
Send the following files:
i4j_log_CCPD_[19 digit number]ciscatpro.logmariadb-service.txt
Keywords; Dashboard v3 installation linux
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