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Product Name

CSAT

Product Version

Hosted

Date/

Problem

The Control Implementations Average bar graph is not accurately reflecting my score.

Solution

The Control Implementation Average graph only factors in the “Control Implemented” scoring category; it does not factor in the other 3 scoring categories. Additional information on the 4 scoring categories is available at https://cisecurity.atlassian.net/servicedesk/customer/portal/15/article/820511646 .

The Control Average Score stats are what you would see at the top of the Control View for a Control (if you click into a Control via the color-coded Control blocks on the Dashboard for instance):

If the Control Implemented scoring category is set to “Implemented on All Systems” for all the sub-controls in a control, then the score would be 100. If all the sub-controls in a control are set to “Not Implemented” then the score would be 0.

See also this related knowledge base article: https://cisecurity.atlassian.net/l/cp/yq8rdhnC

Keywords - CSAT scoring score scored difference different discrepancy

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