**DRAFT** CSAT Pro Installation - "Failed to import the CSAT admin user"

Problem

During the CSAT Pro installation on a Windows host, the following error is displayed during the Neo4j database service setup:

Following this error, the neo4j service is not present as expected in services.msc.

Solution

This issue can occur if an incorrect Java path environmental variable is set, such as from a partial uninstallation of a standalone JDK/JRE or another application’s Java instance that was since then removed.

To verify that this is the case:

• In an administrative cmd.exe or PowerShell prompt, navigate to the current CSAT Pro installation directory’s neo4j\bin folder (which will exist even if the initial installation failed with the above error):
  cd "C:\Program Files\CSAT_Pro\neo4j\bin"

• Run the following command:
  neo4j install-service
  The example output below indicates that the default system path points to a nonexistent Java binary:

C:\Program Files\CSAT_Pro\neo4j\bin>neo4j install-service
Invoke-Neo4j : Could not find java at "c:\Program Files\Java\jre1.8.0_202\bin\java.exe"

One quick remediation method is installing a system-wide Java 8 / 11 Runtime Environment (JRE), which will update the path to a new valid Java instance.

• Uninstall any existing JRE/JDK (if no other tools or applications rely on a specific version)

• Download and deploy the free Eclipse Temurin Java 11 JRE:
  https://adoptium.net/temurin/releases/?variant=openjdk11&os=windows&arch=x64
  During the installation, check the “Add to PATH” and “Set JAVA_HOME variable” options:

  

  This will ensure that a compatible system-wide JRE is present, in addition to the one bundled with CSAT Pro.

• Uninstall the failed CSAT Pro deployment using the following steps:
  https://csat-pro.docs.cisecurity.org/en/stable/source/CSAT%20Pro%20Deployment/#uninstalling-cis-csat-pro

• Re-run the CSAT Pro installer to begin a new deployment.
  The previously failed Neo4j database setup should now complete successfully.

If you continue experiencing issues in deploying CSAT Pro, please open a case with our Product Support team at:

https://cisecurity.atlassian.net/servicedesk/customer/portal/15/group/35/create/144

Keywords; csat pro admin user java path neo4j

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