Product Name
CIS-CAT Pro Dashboard
Product Version
v3
Date
Problem
These are the steps to gather diagnostic information to help troubleshoot CIS-CAT Pro Dashboard v3 issues.
Solution
For Windows systems, please compress and attach the following to your ticket:
From the
\Program Files\CCPDdirectoryThe
ccpd-config.yml- located at\conf(feel free to obfuscate any passwords or IP's in this file before sending it to CIS)The
ciscatpro.logfile - located at\logs\ccpdlogs(** see note below)
Screen shots illustrating the problem and/or exact steps to reproduce
If there is an upload problem with a CIS-CAT Pro Assessor assessment result, please attach a copy of the ARF.XML file you are uploading so we can try to reproduce the issue
For Linux systems, please please compress and attach the following to your ticket:
From the
/usr/local/CCPDdirectoryThe
ccpd-config.yml- located at/conf(feel free to obfuscate any passwords or IP's in this file before sending it to CIS)The
ciscatpro.logfile - located at/logs/ccpdlogs(** see note below)
** To make sure you capture the most recent information in ciscatpro.log, it is suggested that you:
Stop the CIS-CAT Pro Dashboard service using the Services Manager
Remove all log files from the
\CCPD\logs\ccpdlogsdirectoryRestart the CIS-CAT Pro Dashboard service (it can take a few minutes for the service to restart)
Recreate the problem you are seeing in Dashboard
Zip up the fresh log from the
\CCPD\logs\ccpdlogsdirectory
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