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Product Name

CSAT

Product Version

Hosted

Date/

Problem

The Control Implementations Average bar graph is not accurately reflecting my score.

Solution

The Control Implementation Averages bar graph only reflects the ‘Control Implemented’ scoring category for each Control.  It does not include the other 3 scoring categories. 

If the Control Implemented scoring category is set to “Implemented on All Systems” for all the sub-controls in a control, then the score would be 100. If all the sub-controls in a control are set to “Not Implemented” then the score would be 0.

Keywords - CSAT scoring score scored difference different discrepancy

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