Product Name
CSAT
Product Version
Hosted
Date
Problem
The Control Implementations Average bar graph is not accurately reflecting my score.
Solution
The Control Implementation Average graph only factors in the “Control Implemented” scoring category; it does not factor in the other 3 scoring categories. Additional information on the 4 scoring categories is available at https://cisecurity.atlassian.net/servicedesk/customer/portal/15/article/820511646 .
The Control Average Score stats are what you would see at the top of the Control View for a Control (if you click into a Control via the color-coded Control blocks on the Dashboard for instance):
If the Control Implemented scoring category is set to “Implemented on All Systems” for all the sub-controls in a control, then the score would be 100. If all the sub-controls in a control are set to “Not Implemented” then the score would be 0.
See also this related knowledge base article: https://cisecurity.atlassian.net/l/cp/yq8rdhnC
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