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Product Name

CIS-CAT Pro Dashboard

Product Version

v3

Date

Problem

These are the steps to gather diagnostic information to help troubleshoot CIS-CAT Pro Dashboard v3 issues.

Solution

Please compress and attach the following to your ticket:

  1. From the \Program Files\CCPD directory

    • The ccpd-config.yml - located at \CCPD\conf (feel free to obfuscate any passwords or IP's in this file before sending it to CIS)

    • The ciscatpro.log file - located at \CCPD\logs\ccpdlogs (** see note below)

  2. Screen shots illustrating the problem and/or exact steps to reproduce

  3. If there is an upload problem with a CIS-CAT Pro Assessor assessment result, please attach a copy of the ARF.XML file you are uploading so we can try to reproduce the issue

** To make sure you capture the most recent information in ciscatpro.log, it is suggested that you:

  1. Stop the CIS-CAT Pro Dashboard service using the Services Manager

  2. Remove all log files from the \CCPD\logs\ccpdlogs directory

  3. Restart the CIS-CAT Pro Dashboard service (it can take a few minutes for the service to restart)

  4. Recreate the problem you are seeing in Dashboard

  5. Zip up the fresh log from the \CCPD\logs\ccpdlogs directory

Keywords; Dashboard v3 ciscatpro.log

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