Product Name
Malicious Domain Blocking and Reporting (MDBR)
Product Version
N/A
Date
12
Problem
| Info |
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Questions such as “My known safe URL is blocked by MDBR, can we work on whitelisting this URL?” |
Solution
| Note |
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Most of the information regarding MDBR can be found on CIS' Malicious Domain Blocking and Reporting (MDBR) FAQ page. If you still have questions, please see the contact options below: |
Who do I contact for changes to my MDBR account?
For any post-approval changes to your MDBR account, please submit your changes to the following email addresses:
For False Positives - Contact: soc@cisecurity.org
For technical changes, IP address range, after setting up a dynamic DNS service, etc. – Contact: operationssupport@cisecurity.org
For address or personnel changes (phone numbers, emails, etc.) – Contact: info@cisecurity.org
For Unblock Requests - Contact: operationssupport@cisecurity.org or soc@cisecurity.org
Both teams can support this unblock action as a case is opened with Akamai - CIS' selected DNS vendor for the MDBR service. to review. Once we have a response from Akamai, this information is relayed to the customer by the team contacted.
Do not contact both teams, this will lead to delayed results.
Who do I contact if I have further questions?
Please reach out to info@cisecurity.org with any additional questions about the service.
Please reach out to operationssupport@cisecurity.org for technical questions.
| Note |
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For more details around CIS' Malicious Domain Blocking and Reporting (MDBR) Service, please see our Malicious Domain Blocking and Reporting (MDBR) FAQ |
Keywords; MDBR contact SOC
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