*DRAFT* Null Error During Dashboard v3 Install

Problem

Solution

This can be caused by a number of reasons. We are currently working on making the errors more verbose. Here are some initial things to check:

• CIS-CAT Pro Dashboard v3 supports the following two file types / formats for organizational certificates:

  • .p12 (PKCS 12)

  • .jks (Java Key Store)

If you are having trouble with the organizational certificate, please see our FAQ/Troubleshooting page here.

• Be sure the following requirements have been met:

  • Windows Environment Requirements

  • Linux Environment Requirements

  • A clean install of Dashboard version 3.0.0 is required as there are no upgrade or data migration options available from any previous 2.x version

If the above requirements have been met:

• Uninstall Dashboard, restart the server, re-install Dashboard. This time, leave the installer running for approximately 2 hours or until the MariaDB and Windows CCPD services come up. The error.Null occurs when Dashboard is still unreachable after 10 minutes. The installer is still running and will eventually complete.

• If Dashboard still has not come up after many hours, follow the steps here to gather logs, and submit a ticket to cisecurity.org/support.

Keywords; Error.null Null Dashboard

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