Jira Service Management

{"xsrfToken":"53a5f9a6122bd3e2f309335f9bd6a0382e044289_lout","branding":{"id":"83","key":"csh","name":"CIS Support","portalBaseUrl":"/servicedesk/customer/portal/83","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/83/193","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#08253b","headerLinkHoverBGColor":"#08253b","headerBadgeColor":"#08253b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Support Center Links","userInitialAnnouncementMessageWiki":"<a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Support+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to Use the Support Center</a> | <a href=\"https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My Open Requests</a>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","announcementHeader":"Support Center Links","announcementMessage":"[How to Use the Support Center|https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Support+Center] *|* [My Open Requests|https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0dd047ab-0f87-4c37-bcc2-499cc4748b8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZDA0N2FiLTBmODctNGMzNy1iY2MyLTQ5OWNjNDc0OGI4ZSI6WyJyZWFkIl19LCJleHAiOjE3NDk4MjM1NDMsIm5iZiI6MTc0OTgyMjk0M30.4M4ZkVZMddoWj-ppa_C_HR9jtB4ySO_2stTNAT_DQMk&client=cd42768e-8b80-43f7-9462-643d558dc04b&height=300&mode=fit","bannerMediaApiFileId":"0dd047ab-0f87-4c37-bcc2-499cc4748b8e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"83","key":"csh","projectId":10632,"serviceDeskId":83,"name":"CIS Support","description":"At CIS we are dedicated to empowering our members and customers by providing essential information, resources, and knowledge to assist you.\nOur support hours are Monday through Friday, from 8 AM to 8 PM US Eastern Time. See <a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIS Holidays</a>.\nFor self-help options, please explore our <a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Customer Support Knowledge Base </a> to discover more of what you can do!","portalBaseUrl":"/servicedesk/customer/portal/83","reqTypes":[{"id":"971","name":"Additional Support","descriptionHtml":"","callToAction":"Additional Support","introHtml":"Not sure which form to use? Submit your request here and we can assist you","icon":11288,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11288","groups":[368],"key":""},{"id":"1198","name":"CIS Benchmarks™ Certification","descriptionHtml":"","callToAction":"CIS Benchmarks™ Certification","introHtml":"Support for CIS Benchmarks™ Certification","icon":11287,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11287","groups":[367],"key":""},{"id":"967","name":"CIS Portal Support","descriptionHtml":"","callToAction":"CIS Portal Support","introHtml":"Request support related to your CIS Portal account","icon":11289,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11289","groups":[366],"key":""},{"id":"1199","name":"Hardened Image Support","descriptionHtml":"","callToAction":"Hardened Image Support","introHtml":"Support for CIS hardened operating systems in the cloud","icon":11290,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11290","groups":[367],"key":""},{"id":"968","name":"Maturity Services","descriptionHtml":"","callToAction":"Maturity Services","introHtml":"Support for organizations to assess their cybersecurity posture (Foundational Assessment and Nationwide Cybersecurity Review)","icon":11291,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11291","groups":[368],"key":""},{"id":"969","name":"Member Activities","descriptionHtml":"","callToAction":"Member Activities","introHtml":"Request information surrounding Collaboration and Connection Events","icon":11292,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11292","groups":[366],"key":""},{"id":"970","name":"MS-ISAC Membership Management","descriptionHtml":"","callToAction":"MS-ISAC Membership Management","introHtml":"Support for managing your organization’s account information","icon":11293,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11293","groups":[366],"key":""},{"id":"1200","name":"Product Technical Support","descriptionHtml":"","callToAction":"Product Technical Support","introHtml":"Use this form to access Technical Support for your products, including SecureSuite Platform, CIS-CAT, CIS-CSAT, CIS Build Kits, CIS Benchmarks, CIS Controls, and CIS WorkBench","icon":11294,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11294","groups":[367],"key":""},{"id":"1201","name":"SecureSuite Account Question","descriptionHtml":"","callToAction":"SecureSuite Account Question","introHtml":"Support for CIS SecureSuite membership or access to the CIS WorkBench","icon":11295,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11295","groups":[366],"key":""},{"id":"973","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Support for troubleshooting and modifying services for Albert, EDR, ESS, MDBR, and more","icon":11297,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11297","groups":[367],"key":""},{"id":"933","name":"Hidden but allows email so do not delete!","descriptionHtml":"","callToAction":"Hidden but allows email so do not delete!","introHtml":"For Emails","icon":10492,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1202","name":"Product FER (Feature Enhancement Request)","descriptionHtml":"","callToAction":"Product FER (Feature Enhancement Request)","introHtml":"For any CIS product enhancement requests","icon":10469,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"972","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Report any product or reporting issues","icon":10476,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":366,"name":"Account Management"},{"id":367,"name":"Product Support"},{"id":368,"name":"General Inquiry"}],"orderMapping":{"368":[968,971],"181":[970,973,968,969,972,967,971],"366":[970,1201,967,969],"367":[1200,973,1199,1198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"","appLinkUrl":"","spaceKey":"CSKB","spaceName":"Central Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSH","serviceDeskId":83,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":83,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSH","userLanguageHeader":"Knowledge Base Articles for the CIS Support Portal","userLanguageMessageWiki":"<a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Service+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to use the Support Center</a> | <a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Customer Support Knowledge Base</a>\n Issue with CIS-CAT Assessment of Windows 10 and 11 systems A recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor. Please see this <a href=\"https://cisecurity.atlassian.net/wiki/x/GIAw8g\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">KB article </a> for more information and the fix","defaultLanguageHeader":"Knowledge Base Articles for the CIS Support Portal","defaultLanguageMessage":"[How to use the Support Center|https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Service+Center] *|* [Customer Support Knowledge Base|https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview] \n\n{color: scarlet} \n*Issue with CIS-CAT Assessment of Windows 10 and 11 systems* {color}\nA recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor. \nPlease see this [KB article | https://cisecurity.atlassian.net/wiki/x/GIAw8g] for more information and the fix","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4MjQxNDMsIm5iZiI6MTc0OTgyMjk0M30.uvDQcP1qg7i0Sau1oAjXu12IJOrmNVW7Br0EbGwS-N4","targetCollection":"upload-project-10632","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":973,"projectId":10632,"form":{"name":"Service Request","descriptionHtml":"","callToAction":"Service Request","intro":"Support for troubleshooting and modifying services for Albert, EDR, ESS, MDBR, and more","instructions":"","icon":11297,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11297","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/83/create/973","requestValidateBaseUrl":"/servicedesk/customer/portal/83/validate/973","calendarParams":{"firstDay":0,"date":"2025-06-13T09:55:44-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"","appLinkUrl":"","spaceKey":"CSKB","spaceName":"Central Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSH","serviceDeskId":83,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4MjQxNDQsIm5iZiI6MTc0OTgyMjk0NH0.YWb2MMx0aHDvn-MmRGIyJchxAMUCuUnaR9pcmkxO-i0","targetCollection":"upload-project-10632","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1441234581632388,"updated":"2025-06-04T22:14:32.653229568Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[973],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1441234581632388,"name":"Service Request form","submit":{"lock":false,"pdf":false},"templateFormUuid":"87da58f0-575b-4eca-a1d8-b0f5991ee40f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5e8c0563-1dc1-4e6e-b954-743733381345"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ea4d8086-4f52-441a-b204-ba4c65aa2154"},"content":[{"type":"text","text":"Are you an employee of a state, local, tribal, or territorial government? Apply for "},{"type":"text","text":"Membership to the MS-ISAC","marks":[{"type":"link","attrs":{"href":"https://learn.cisecurity.org/ms-isac-registration"}}]},{"type":"text","text":"!"}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"heading","attrs":{"level":2,"localId":"68d6fcae-affa-4242-92f2-429063ecaa81"},"content":[{"type":"text","text":"Customer Information"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"7b9512bb-0e44-48cd-af91-c7d645446c93"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"4125e9e6-8fd5-430d-a860-32b5f8cb49de"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"3ac11974-3dc8-46d4-81f9-749de1a075ad"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"heading","attrs":{"level":2,"localId":"a047a3a3-e25c-4bd6-b389-9116604526af"},"content":[{"type":"text","text":"Organization Information"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"a2c03dfe-b856-488f-8a60-1251f169ecbb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6508a208-96b0-4498-80c0-25e9e5afb6c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"9b1d1ef9-4c8a-4003-b40f-97648b01b70d"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"105c67e0-4cfe-400a-b9b5-ee0b72472d3b"},"content":[{"type":"text","text":"Nature of Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"6019fa96-e93b-4a2e-8a9a-f656df4609eb"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"11c81542-c9a9-40a4-9fbf-0241e0e48a7e"},"content":[{"type":"text","text":"To set up an account for the CTI Lists, please enter your agency’s public IP"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"7373e697-6a2a-4df7-85bd-d3880b5a19a3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"66dc7280-7ac7-4dfb-b939-9172929f6f6f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"14653648-6421-4015-b38f-8c22ed75bcdc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b4bbe938-4ee3-44e5-9e06-47835ec16333"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"9eef2508-f48d-4856-909f-0577904f032a"}}]}],"conditions":{"2":{"t":"sh","i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["1"]}},"16":{"t":"sh","i":{"co":{"cIds":{"15":["31308"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Are you a member? = No","conditions":["2"]},"2":{"conditions":[]},"3":{"name":"Service Product: CTI Lists","conditions":["16"]},"4":{"conditions":[]}},"questions":{"12":{"type":"at","label":"Attachments","description":"Please provide any additional attachments if applicable.","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"ts","label":"Job Title","description":"Please provide the job title of the requester.","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"4":{"type":"ts","label":"Last Name","description":"Please provide the last name of the requester.","validation":{"rq":true},"jiraField":"customfield_10113","questionKey":""},"5":{"type":"ts","label":"Phone Number","description":"Please provide the contact phone number of the requester.","validation":{"rq":true},"jiraField":"customfield_10116","questionKey":""},"10":{"type":"tl","label":"How can we support you?","description":"Provide a quick summary of your request, so we can better help you.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"17":{"type":"ts","label":"External IP/CIDR","description":"IP must be accurate, and cannot be larger than a /24","validation":{"rq":true,"mxc":20,"rgx":{"p":"\\b(?:(?:2(?:[0-4][0-9]|5[0-5])|[0-1]?[0-9]?[0-9])\\.){3}(?:(?:2([0-4][0-9]|5[0-5])|[0-1]?[0-9]?[0-9]))(/?)\\b","m":"Please enter value in IP format ex. 255.255.255.0"}},"choices":[],"questionKey":""},"18":{"type":"cs","label":"Are you reporting a Bug?","description":"","validation":{"rq":true},"jiraField":"customfield_10801","questionKey":""},"7":{"type":"ts","label":"State/Region","description":"Please select State/Region for your request.","validation":{"rq":true},"jiraField":"customfield_10516","questionKey":""},"3":{"type":"ts","label":"First Name","description":"Please provide the first name of the requester.","validation":{"rq":true},"jiraField":"customfield_10112","questionKey":""},"15":{"type":"cl","label":"Service Product","description":"Please select a Service Product for your request.","validation":{"rq":true},"jiraField":"customfield_11523","questionKey":""},"11":{"type":"rt","label":"Request Description","description":"Tell us how we can support you, please provide a detailed description of your request.","validation":{"rq":true},"jiraField":"description","questionKey":""},"6":{"type":"ts","label":"Organization","description":"Please provide the name of the organization/company requesting the information.","validation":{"rq":true},"jiraField":"customfield_10114","questionKey":""},"1":{"type":"cs","label":"Are you currently an MS-ISAC member?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"87da58f0-575b-4eca-a1d8-b0f5991ee40f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1441234581632388,"updated":"2025-06-04T22:14:32.653229568Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[973],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1441234581632388,"name":"Service Request form","submit":{"lock":false,"pdf":false},"templateFormUuid":"87da58f0-575b-4eca-a1d8-b0f5991ee40f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5e8c0563-1dc1-4e6e-b954-743733381345"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ea4d8086-4f52-441a-b204-ba4c65aa2154"},"content":[{"type":"text","text":"Are you an employee of a state, local, tribal, or territorial government? Apply for "},{"type":"text","text":"Membership to the MS-ISAC","marks":[{"type":"link","attrs":{"href":"https://learn.cisecurity.org/ms-isac-registration"}}]},{"type":"text","text":"!"}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"heading","attrs":{"level":2,"localId":"68d6fcae-affa-4242-92f2-429063ecaa81"},"content":[{"type":"text","text":"Customer Information"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"7b9512bb-0e44-48cd-af91-c7d645446c93"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"4125e9e6-8fd5-430d-a860-32b5f8cb49de"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"3ac11974-3dc8-46d4-81f9-749de1a075ad"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"heading","attrs":{"level":2,"localId":"a047a3a3-e25c-4bd6-b389-9116604526af"},"content":[{"type":"text","text":"Organization Information"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"a2c03dfe-b856-488f-8a60-1251f169ecbb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6508a208-96b0-4498-80c0-25e9e5afb6c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"9b1d1ef9-4c8a-4003-b40f-97648b01b70d"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"105c67e0-4cfe-400a-b9b5-ee0b72472d3b"},"content":[{"type":"text","text":"Nature of Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"6019fa96-e93b-4a2e-8a9a-f656df4609eb"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"11c81542-c9a9-40a4-9fbf-0241e0e48a7e"},"content":[{"type":"text","text":"To set up an account for the CTI Lists, please enter your agency’s public IP"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"7373e697-6a2a-4df7-85bd-d3880b5a19a3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"66dc7280-7ac7-4dfb-b939-9172929f6f6f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"14653648-6421-4015-b38f-8c22ed75bcdc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b4bbe938-4ee3-44e5-9e06-47835ec16333"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"9eef2508-f48d-4856-909f-0577904f032a"}}]}],"conditions":{"2":{"t":"sh","i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["1"]}},"16":{"t":"sh","i":{"co":{"cIds":{"15":["31308"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Are you a member? = No","conditions":["2"]},"2":{"conditions":[]},"3":{"name":"Service Product: CTI Lists","conditions":["16"]},"4":{"conditions":[]}},"questions":{"12":{"type":"at","label":"Attachments","description":"Please provide any additional attachments if applicable.","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"ts","label":"Job Title","description":"Please provide the job title of the requester.","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"4":{"type":"ts","label":"Last Name","description":"Please provide the last name of the requester.","validation":{"rq":true},"jiraField":"customfield_10113","questionKey":""},"5":{"type":"ts","label":"Phone Number","description":"Please provide the contact phone number of the requester.","validation":{"rq":true},"jiraField":"customfield_10116","questionKey":""},"10":{"type":"tl","label":"How can we support you?","description":"Provide a quick summary of your request, so we can better help you.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"17":{"type":"ts","label":"External IP/CIDR","description":"IP must be accurate, and cannot be larger than a /24","validation":{"rq":true,"mxc":20,"rgx":{"p":"\\b(?:(?:2(?:[0-4][0-9]|5[0-5])|[0-1]?[0-9]?[0-9])\\.){3}(?:(?:2([0-4][0-9]|5[0-5])|[0-1]?[0-9]?[0-9]))(/?)\\b","m":"Please enter value in IP format ex. 255.255.255.0"}},"choices":[],"questionKey":""},"18":{"type":"cs","label":"Are you reporting a Bug?","description":"","validation":{"rq":true},"jiraField":"customfield_10801","questionKey":""},"7":{"type":"ts","label":"State/Region","description":"Please select State/Region for your request.","validation":{"rq":true},"jiraField":"customfield_10516","questionKey":""},"3":{"type":"ts","label":"First Name","description":"Please provide the first name of the requester.","validation":{"rq":true},"jiraField":"customfield_10112","questionKey":""},"15":{"type":"cl","label":"Service Product","description":"Please select a Service Product for your request.","validation":{"rq":true},"jiraField":"customfield_11523","questionKey":""},"11":{"type":"rt","label":"Request Description","description":"Tell us how we can support you, please provide a detailed description of your request.","validation":{"rq":true},"jiraField":"description","questionKey":""},"6":{"type":"ts","label":"Organization","description":"Please provide the name of the organization/company requesting the information.","validation":{"rq":true},"jiraField":"customfield_10114","questionKey":""},"1":{"type":"cs","label":"Are you currently an MS-ISAC member?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"87da58f0-575b-4eca-a1d8-b0f5991ee40f"},"linkedJiraFields":["summary","customfield_10116","customfield_11523","customfield_10801","customfield_10516","description","customfield_10112","customfield_10113","customfield_10114","customfield_10158"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}