Help Center

Search our Knowledge Base Articles

Service Center Links

How to Use the Service Center | My Open Requests

Portals

  1. CIS Central Support

    Welcome to the Central Support Portal. We are here to support and empower MS-ISAC Members and CIS Customers with information, resources, knowledge and support.

    Central Support’s Operation hours are Monday through Friday, 8am - 8pm ET.

    Visit our Customer Support Services Knowledge Base to learn what else CIS can do for you.

  2. CIS Support Portal

    Use this page to submit CIS Product Technical Support, CIS Benchmarks™ Certification or CIS SecureSuite® Account questions.

  3. Malware Next Gen (MNG)

    Welcome! Please fill out the form below to indicate interest in obtaining a MNG account when MCAP officially transitions to MNG.

  4. MS-ISAC CTI

    Use this portal to submit a Cyber Threat Intelligence Request for Information.

Suggested forms

  • MS-ISAC Membership Management in CIS Central Support

    Go here to manage your organization’s information

  • CIS Product Technical Support in CIS Support Portal
  • CIS Portal Support in CIS Central Support

    Request support related to your CIS Portal account

  • CIS Benchmarks™ Certification in CIS Support Portal
Powered by Jira Service Management
{"xsrfToken":"4f2998ad47942e53293909393191fdf398415d25_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Service Center Links","userInitialAnnouncementMessageWiki":"<p><a href=\"https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to Use the Service Center</a> <b>|</b> <a href=\"https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&amp;statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My Open Requests</a></p>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","announcementHeader":"Service Center Links","announcementMessage":"[How to Use the Service Center|https://cisecurity.atlassian.net/wiki/spaces/IHDC/pages/3553558556/Service+Center+Guide] *|* [My Open Requests|https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0dd047ab-0f87-4c37-bcc2-499cc4748b8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZDA0N2FiLTBmODctNGMzNy1iY2MyLTQ5OWNjNDc0OGI4ZSI6WyJyZWFkIl19LCJleHAiOjE3NDUwMDI4NTMsIm5iZiI6MTc0NTAwMjI1M30.xG7JDJNJiLF3cABa33Eh8oLcW-WptzXBEBVtZYdPdLc&client=cd42768e-8b80-43f7-9462-643d558dc04b&height=300&mode=fit","bannerMediaApiFileId":"0dd047ab-0f87-4c37-bcc2-499cc4748b8e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cisecurity","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4f2998ad47942e53293909393191fdf398415d25_lout","baseUrl":"https://cisecurity.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cisecurity.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cd42768e-8b80-43f7-9462-643d558dc04b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0cea05b088114361ab38ed0856b1a06c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}