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How to Use the Support Center | My Open Requests

Portals

  1. CIS Support

    At CIS we are dedicated to empowering our members and customers by providing essential information, resources, and knowledge to assist you.

    Our support hours are Monday through Friday, from 8 AM to 8 PM US Eastern Time. See CIS Holidays.

    For self-help options, please explore our Customer Support Knowledge Base to discover more of what you can do!

  2. Malware Next Gen (MNG)

    Welcome! Please fill out the form below to indicate interest in obtaining a MNG account when MCAP officially transitions to MNG.

  3. MS-ISAC CTI

    Use this portal to submit a Cyber Threat Intelligence Request for Information.

Suggested forms

  • MS-ISAC Membership Management in CIS Support

    Support for managing your organization’s account information

  • Product Technical Support in CIS Support

    Use this form to access Technical Support for your products, including SecureSuite Platform, CIS-CAT, CIS-CSAT, CIS Build Kits, CIS Benchmarks, CIS Controls, and CIS WorkBench

  • CIS Benchmarks™ Certification in CIS Support

    Support for CIS Benchmarks™ Certification

  • Service Request in CIS Support

    Support for troubleshooting and modifying services for Albert, EDR, ESS, MDBR, and more

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