Help Center
Knowledge Base Articles for the CIS Support Portal

How to use the Support Center | Customer Support Knowledge Base


Issue with CIS-CAT Assessment of Windows 10 and 11 systems

A recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor.
Please see this KB article for more information and the fix

  1. Help Center
  2. CIS Support

CIS Support

At CIS we are dedicated to empowering our members and customers by providing essential information, resources, and knowledge to assist you.

Our support hours are Monday through Friday, from 8 AM to 8 PM US Eastern Time. See CIS Holidays.

For self-help options, please explore our Customer Support Knowledge Base to discover more of what you can do!

Account Management

  • MS-ISAC Membership Management

    Support for managing your organization’s account information

  • SecureSuite Account Question

    Support for CIS SecureSuite membership or access to the CIS WorkBench

  • CIS Portal Support

    Request support related to your CIS Portal account

  • Member Activities

    Request information surrounding Collaboration and Connection Events

Powered by Jira Service Management
{"xsrfToken":"ee93434df43d521c86e1acfa5a9c82553f36c352_lout","branding":{"id":"83","key":"csh","name":"CIS Support","portalBaseUrl":"/servicedesk/customer/portal/83","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/83/193","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#08253b","headerLinkHoverBGColor":"#08253b","headerBadgeColor":"#08253b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Support Center Links","userInitialAnnouncementMessageWiki":"<p><a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Support+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to Use the Support Center</a> <b>|</b> <a href=\"https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&amp;statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My Open Requests</a></p>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base Articles","sharedPortalName":"Help Center","announcementHeader":"Support Center Links","announcementMessage":"[How to Use the Support Center|https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Support+Center] *|* [My Open Requests|https://cisecurity.atlassian.net/helpcenter/staff/user/requests?page=1&statuses=open]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0dd047ab-0f87-4c37-bcc2-499cc4748b8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZDA0N2FiLTBmODctNGMzNy1iY2MyLTQ5OWNjNDc0OGI4ZSI6WyJyZWFkIl19LCJleHAiOjE3NDk4MjQzNzMsIm5iZiI6MTc0OTgyMzc3M30.DkzbSJ0njiGsglGrETfNNLcxme7pmMNAY6nPQTkr5OY&client=cd42768e-8b80-43f7-9462-643d558dc04b&height=300&mode=fit","bannerMediaApiFileId":"0dd047ab-0f87-4c37-bcc2-499cc4748b8e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"83","key":"csh","projectId":10632,"serviceDeskId":83,"name":"CIS Support","description":"<p>At CIS we are dedicated to empowering our members and customers by providing essential information, resources, and knowledge to assist you.</p>\n<p>Our support hours are Monday through Friday, from 8 AM to 8 PM US Eastern Time. See <b><a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIS Holidays</a></b>.</p>\n<p>For self-help options, please explore our <b><a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Customer Support Knowledge Base </a></b> to discover more of what you can do!</p>","portalBaseUrl":"/servicedesk/customer/portal/83","reqTypes":[{"id":"971","name":"Additional Support","descriptionHtml":"","callToAction":"Additional Support","introHtml":"<p>Not sure which form to use? Submit your request here and we can assist you</p>","icon":11288,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11288","groups":[368],"key":""},{"id":"1198","name":"CIS Benchmarks™ Certification","descriptionHtml":"","callToAction":"CIS Benchmarks™ Certification","introHtml":"<p>Support for CIS Benchmarks™ Certification</p>","icon":11287,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11287","groups":[367],"key":""},{"id":"967","name":"CIS Portal Support","descriptionHtml":"","callToAction":"CIS Portal Support","introHtml":"<p>Request support related to your CIS Portal account</p>","icon":11289,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11289","groups":[366],"key":""},{"id":"1199","name":"Hardened Image Support","descriptionHtml":"","callToAction":"Hardened Image Support","introHtml":"<p>Support for CIS hardened operating systems in the cloud</p>","icon":11290,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11290","groups":[367],"key":""},{"id":"968","name":"Maturity Services","descriptionHtml":"","callToAction":"Maturity Services","introHtml":"<p>Support for organizations to assess their cybersecurity posture (Foundational Assessment and Nationwide Cybersecurity Review)</p>","icon":11291,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11291","groups":[368],"key":""},{"id":"969","name":"Member Activities","descriptionHtml":"","callToAction":"Member Activities","introHtml":"<p>Request information surrounding Collaboration and Connection Events</p>","icon":11292,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11292","groups":[366],"key":""},{"id":"970","name":"MS-ISAC Membership Management","descriptionHtml":"","callToAction":"MS-ISAC Membership Management","introHtml":"<p>Support for managing your organization’s account information</p>","icon":11293,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11293","groups":[366],"key":""},{"id":"1200","name":"Product Technical Support","descriptionHtml":"","callToAction":"Product Technical Support","introHtml":"<p>Use this form to access Technical Support for your products, including SecureSuite Platform, CIS-CAT, CIS-CSAT, CIS Build Kits, CIS Benchmarks, CIS Controls, and CIS WorkBench</p>","icon":11294,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11294","groups":[367],"key":""},{"id":"1201","name":"SecureSuite Account Question","descriptionHtml":"","callToAction":"SecureSuite Account Question","introHtml":"<p>Support for CIS SecureSuite membership or access to the CIS WorkBench</p>","icon":11295,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11295","groups":[366],"key":""},{"id":"973","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Support for troubleshooting and modifying services for Albert, EDR, ESS, MDBR, and more</p>","icon":11297,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11297","groups":[367],"key":""},{"id":"933","name":"Hidden but allows email so do not delete!","descriptionHtml":"","callToAction":"Hidden but allows email so do not delete!","introHtml":"<p>For Emails</p>","icon":10492,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1202","name":"Product FER (Feature Enhancement Request)","descriptionHtml":"","callToAction":"Product FER (Feature Enhancement Request)","introHtml":"<p>For any CIS product enhancement requests</p>","icon":10469,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"972","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Report any product or reporting issues</p>","icon":10476,"iconUrl":"https://cisecurity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":366,"name":"Account Management"},{"id":367,"name":"Product Support"},{"id":368,"name":"General Inquiry"}],"orderMapping":{"368":[968,971],"181":[970,973,968,969,972,967,971],"366":[970,1201,967,969],"367":[1200,973,1199,1198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91740740-9f9f-3af2-bf31-15744686ec75","appLinkName":"","appLinkUrl":"","spaceKey":"CSKB","spaceName":"Central Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSH","serviceDeskId":83,"kbLinkDomainURLs":["https://cisecurity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":83,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSH","userLanguageHeader":"Knowledge Base Articles for the CIS Support Portal","userLanguageMessageWiki":"<p><a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Service+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to use the Support Center</a> <b>|</b> <a href=\"https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Customer Support Knowledge Base</a></p>\n<p><font color=\"scarlet\"> <br> <b>Issue with CIS-CAT Assessment of Windows 10 and 11 systems</b> </font><br> A recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor. <br> Please see this <a href=\"https://cisecurity.atlassian.net/wiki/x/GIAw8g\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">KB article </a> for more information and the fix</p>","defaultLanguageHeader":"Knowledge Base Articles for the CIS Support Portal","defaultLanguageMessage":"[How to use the Support Center|https://cisecurity.atlassian.net/wiki/spaces/CSKB/pages/3945660541/How+to+use+the+Service+Center] *|* [Customer Support Knowledge Base|https://cisecurity.atlassian.net/wiki/spaces/CSKB/overview] \n\n{color: scarlet} \n*Issue with CIS-CAT Assessment of Windows 10 and 11 systems* {color}\nA recently issued Windows Update (April 8, 2025), is impacting CIS-CAT Pro Assessor. \nPlease see this [KB article | https://cisecurity.atlassian.net/wiki/x/GIAw8g] for more information and the fix","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDQyNzY4ZS04YjgwLTQzZjctOTQ2Mi02NDNkNTU4ZGMwNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4MjQ5NzMsIm5iZiI6MTc0OTgyMzc3M30.jRL5F-JeEUJcmyWKzd9G3FqDh9DVX3dKEvcC7id0Apk","targetCollection":"upload-project-10632","endpointUrl":"https://api.media.atlassian.com","clientId":"cd42768e-8b80-43f7-9462-643d558dc04b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cisecurity.atlassian.net/wiki","kbLinkDomainURLs":["https://cisecurity.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cisecurity","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ee93434df43d521c86e1acfa5a9c82553f36c352_lout","baseUrl":"https://cisecurity.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cisecurity.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cd42768e-8b80-43f7-9462-643d558dc04b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"089117e93a664059a9071c61b2fba6ce","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}