Customer Support Knowledge Base
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Central Support
Central Support’s mission is to provide world-class customer service for all MS-ISAC members and CIS customers. Central Support is responsible for actioning Tier 1 issues and triage of escalations throughout CIS.
Contact Support
CIS Company Holidays:
Memorial Day: Monday, May 25, 2026
Juneteenth: Friday, June 19, 2026
Independence Day: Friday, July 3, 2026 (Observed)
Labor Day: Monday, September 7, 2026
Columbus Day: Monday, October 12, 2026
Veteran’s Day: Wednesday, November 11, 2026
Thanksgiving: Thursday, November 26, 2026
Day After Thanksgiving: Friday, November 27, 2026
Christmas Day: Friday, December 25, 2026
New Year’s Day: Friday, January 1, 2027
Martin Luther King, Jr. Day: Monday, January 18, 2027
President’s Day: Monday, February 15, 2027
MS-ISAC Members
State, Local, Tribal, and Territorial Governments (SLTT)
CIS Services
Topic Labels
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A
- akamai
- albert
- albert-anet
- albert-cost
- albert-data
- albert-hardware
- albert-information-sharing
- albert-netflow-extract-tool
- albert-reports
- albert-sevice
- alert-level-colors
- alert-levels
- allan_updated
- anet
- annual-meeting
- april_2021
- april_2022
- april_2023
- april_2024
- april_2024_updated_amanda
- aug_2022
- aug_2023
- august_2020
- august_2023
- august_2024
-
B
-
C
- casp
- ccpd_installation
- central-support
- cisa-cyber-coi
- cisa-cyber-community-of-interest
- cisa-cyber-portal
- ciscat_scoring
- cis-controls
- cis-controls-faq
- cis-critical-security-controls
- cis-cybermarket
- cis-member-portal
- cis-member-portal-contacts
- cis-member-portal-faq
- cis-podcast
- cis-portal
- cis-recorded-webinars
- cis-threat-aware
- cis-webinars
- crowdstrike
- csat_pro_installation
- customer-support
- cyber-incident-response-team
- cybermarket
- cyber-market
- cybersecurity-advisories-faq
- cybersecurity-incident
-
D-E
-
F-H
-
I
-
J-L
-
M
- managed-detection-response
- managed-security-services
- mar
- mar_2021
- march_2022
- march_2023
- march_2024
- may_2021
- may_2022
- may_2023
- may_2024
- mdbr
- mdbr+
- mdbr-faq
- mdbr-registration
- mdbr-technical-support
- mdr
- mdr-faq
- monthly-activity-report
- msisac
- ms-isac-annual-meeting
- ms-isac-faq
- msisac-faq
- msisac-membership
- msisac-membership-faq
- msisac-membership-resources
- ms-isac-overview
- msisac-single-organization-membership
- msisac-state-territory-wide-membership
- mss
- mss-faq
-
N
-
O-R
-
S
- sbp_aws_inspector
- sbp_azure
- sbp_buildkit
- sbp_ccpdv3
- sbp_csat
- sbp_csat_pro
- sbp_eol
- sbp_fer
- sbp_hi
- sbp_hi_automation
- sbp_hi_upgrade_questions
- sbp_kb
- sbp_license
- sbp_log4j
- sbp_new_license
- sbp_quick_start
- sbp_ssh
- sbp_tailoring
- sbp_winrm
- sbp_xccdf
- sbs_accountquestion
- search_foobar
- securesuite-faq
- sept_2020
- sept_2021
- sept_2022
- sept_2023
- service-center
- service-center-how-to
- sophos
- sophos-mdr
- spotlight
-
T-Z