Diagnostic/Debug information to troubleshoot CIS-CAT Pro Dashboard v3 installation issues on Windows systems
Product Name
CIS-CAT Pro Dashboard
Product Version
v3
Date
Jan 19, 2023
Problem
These are the steps to gather diagnostic information to help troubleshoot CIS-CAT Pro Dashboard v3 installation issues.
Solution
For a Windows system, please compress and attach the following to your ticket:
From the CIS-CAT Pro Dashboard Installer screen, click on the “Installer Logs” button to open the “Temp” folder that contains the installer log. It is named
i4j_log_CCPD_[20 digit number].
Click on the “Installer logs” button at the bottom:
The Administrator’s local temp directory will pop up and it contains the installer log, as seen below:
2. The ciscatpro.log file from the \(Dashboard v3 install directory)\CCPD\logs\ccpdlogs directory.
The default Dashboard v3 install directory is \Program Files
3. The \[hostname].err file (where [hostname] is the system name running the app) from the \(Dashboard 3 install directory)\CCPD\mariaDB\server directory.
Summary
Send the following files:
i4j_log_CCPD_[20 digit number]ciscatpro.log\[hostname].err
Keywords; Dashboard v3 installation windows
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