Neo4j Not Deploying
- Nick Romanzo
- Chris Boldiston
Product Name
CIS CSAT Pro (SecureSuite Controls Self Assessment Tool)
Product Version
All
Date
Jun 23, 2021
Problem
I am using the correct version of Neo4j, but it will not deploy during the CSAT Pro installation process.
Solution
Neo4j installs using the appdata directory. Any block on that directory will need to be disabled until the install is complete
There may be a GPO that is blocking the Neo4j deployment. You may not get a message/warning that the Neo4j deployment is being blocked.
Go through your GPO’s, specifically any that relate to malware prevention, and see if any may be causing the issue.
Once you find the GPO that is causing the issue:
Uninstall CSAT Pro - CSAT Pro Deployment Guide - Uninstall CSAT Pro
Disable the GPO
Reinstall CSAT Pro - CSAT Pro Deployment Guide - Installing CSAT Pro
Confirm you can access and use CSAT Pro
Re-enable the GPO
Keywords; CSAT Neo4j
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